acb65 Privacy Policy

1 Introduction and Purpose

acb65 (referred to hereinafter as "we", "our", or "platform") is committed to providing a safe and trusted online gaming experience for players in Bangladesh. This Privacy Policy ("Policy") explains our practices and procedures regarding the collection, processing, use, storage, and disclosure of your personal information as a user of the acb65.cam website.

This policy applies to all services of acb65, including website browsing, account registration, financial transactions, game participation, and customer service communications. We believe that protecting the privacy of your personal information is a fundamental responsibility, and we are always committed to fulfilling that responsibility.

By using our platform, you are giving your consent to the terms described in this Privacy Policy. If you disagree with any part of this policy, we recommend not using the platform and contacting us at [email protected].

2 Information We Collect

acb65 may collect various types of information from you. This information is divided into the following categories:

2.1 Information You Provide Directly

Information you voluntarily provide to us includes:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• Residential address
• National ID or passport details (for KYC verification)
• Payment information, such as bKash, Nagad, Rocket, or Upay account numbers
• Messages and requests sent to support via live chat or email

2.2 Automatically Collected Information

When you visit our website or use our services, some information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Date, time, and duration of website visits
• Pages visited and links clicked
• Referral URL (where you came from before arriving at our site)
• Data collected by cookies and similar tracking technologies

2.3 Transaction Information

Records of deposits and withdrawals on your account, game history, and bonus usage are stored for security and fair play assurance purposes.

3 Purpose of Information Use

acb65 uses the information collected from you only for the following specific purposes:

• Account Management: For registration, verification, and account security.
• Identity Verification (KYC): To confirm your age and identity in accordance with applicable regulations.
• Financial Transaction Processing: To complete deposits and withdrawals securely.
• Customer Service: To resolve your issues and answer your questions.
• Platform Improvement: To enhance the user experience and identify technical issues.
• Fraud Prevention: To detect and prevent illegal activities, money laundering, and fraudulent behavior.
• Promotional Communications: To send offers and updates, subject to your consent.
• Responsible Gaming: To monitor unusual or high-risk gaming behavior.

4 Information Sharing and Disclosure

acb65 does not sell your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

Limited information is shared as needed for operational purposes with trusted partners who provide payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), software infrastructure, and technical support. These partners are required to use the information according to our instructions and may not use it for their own purposes.

4.2 Legal Obligations

Information may be disclosed pursuant to a lawful instruction or order from a competent court or regulatory authority. Before such disclosure, we will attempt to notify you as much as possible, unless prohibited by law.

4.3 Fraud Prevention

Relevant information may be shared with the appropriate authorities to assist in the investigation of serious fraud, money laundering, or other criminal activities.

4.4 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may form part of the transferred assets. You will be given prior notice in such cases.

5 Cookies and Tracking Technologies

The acb65 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve website functionality.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions, security, and core functionality.
• Performance Cookies: For analyzing page load times and user behavior.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To collect aggregate statistics for understanding platform usage patterns.

5.2 Cookie Controls

You can control or reject cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

6 Data Protection and Security

acb65 follows industry-standard technology and processes to ensure the security of your personal information. Our security measures include:

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorized personnel can access specific information.
• Regular Security Assessments: To identify and address potential vulnerabilities.
• Two-Step Verification: For additional account security.

While we strive to provide the highest level of security, it is not possible to guarantee that data transmission over the internet is completely secure. It is your responsibility to keep your account password confidential and to remain vigilant about unauthorized access.

7 Data Retention Period

acb65 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Active account information: For as long as the account remains open.
• KYC information after account closure: In accordance with applicable legal obligations.
• Transaction records: For the period specified under financial regulations.
• Log files and technical data: Generally up to 90 days.
• Customer service communications: Retained for a period after issue resolution for reference purposes.

Once the retention period ends, information is securely deleted or anonymized.

8 Your Rights

You may exercise the following rights regarding your personal information:

8.1 Right of Access

You have the right to know what information we hold about you. You may request a copy of your data by sending a written request to [email protected].

8.2 Right to Rectification

You have the right to request correction if any of your information is inaccurate or incomplete.

8.3 Right to Erasure

You have the right to request deletion of your information in certain circumstances, though it may not be possible to delete all information where legal obligations apply.

8.4 Right to Object to Processing

You may object to the use of your information for promotional communications. You will find an unsubscribe option in any marketing email at any time.

8.5 Data Portability

Where technically feasible, you may request your information in a structured, machine-readable format.

To exercise any of the above rights, contact us at [email protected]. We will respond to your request within a reasonable time.

9 Protection of Children and Minors

acb65 services are for persons aged 21 and above only. We do not intentionally collect any information from minors. An age verification process is followed at the time of account registration.

If you believe a minor has used our platform or provided information, please notify us immediately at [email protected]. We will take prompt steps to delete the relevant information.

10 Third-Party Links and Services

The acb65 platform may at times have connections to third-party payment gateways or game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft). These third parties have their own privacy policies and we are not responsible for those policies. You are advised to read their own privacy policies before using their services.

11 Changes to the Policy

acb65 reserves the right to update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• By displaying a special notice on the website.
• By sending a notice to your registered email.
• By updating the "Last Updated" date on this page.

If you continue using the platform after changes are made, you will be considered to have accepted the updated policy. If you do not agree with the changes, you have the option to close your account.

12 Contact and Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please contact us. Our data protection team is ready to resolve your request in a timely manner.